SALES FAQ's

What does the 5MinutePhoto Software do?
How much does the 5MinutePhoto Software cost?
What computer operating systems support 5MinutePhoto?
What are the minimum hardware requirements to install and use the software?
How long does it take after my order is placed that I will receive the software?
What do I get when I order the software?
How much is technical support if I have a problem?
Tell me more about your company...
Where can I get more in-depth information about the software and on-site printing?
I don't know much about computers. Do you offer turn-key solutions?

What does the 5MinutePhoto Software do?

The 5MinutePhoto Software is actually two separate programs, Loading Software and the Viewer Software. The Loading Software is installed on one computer. It processes the images for printing and viewing from a data card created by a digital camera and stores them. The Viewing Software can be installed on any number of computers for customers to view the images that have been processed. All computers are networked together to function as a unit. The process from camera to customer normally takes less than 5 minutes! Hence the name...

How much does the 5MinutePhoto Software cost?

Click here to see our current pricing.

What computer operating systems support 5MinutePhoto?

Our software has been tested on the following Windows Platforms: Windows XP (Home or Pro, 32-bit, SP2 or SP3), Windows Vista (32-bit, SP1), and Microsoft Server 2003 (32-bit). Some other operating systems may run the software with limited features, but these are not supported by technical support, nor have they been tested.

What are the minimum hardware requirements to install and use the software?

Any computer running 5MinutePhoto should have at least a 1GHz processor, 1GB RAM, and 100MB LAN Card. The single PC running the 5MinutePhoto Loader Software should have at least a 320GB hard drive and a memory card reader. NOTE: Our software will only perform as good as the equipment it is installed on. The more pictures you take and viewing stations you use, the better the equipment should be.

How long does it take after my order is placed that I will receive the software?

Orders are processed within 12-24 hours. Within this time, you will receive an email with a link to download the software and the user manual. If you elected for the User Manual and CD's to be shipped, they will be shipped out within 2 days via US Postal Service. You will still get a download email even if you bought the User Manual and CD's.

What do I get when I order the software?

You will get one copy of the Loader Software, one copy of the Viewing Software, and the User Manual. You are licensed to install the Loading Software on one computer. The Viewing Software License is unlimited and can be installed on any number of computers connected to the Loader/Server computer. The User Manual is always available online and can be downloaded here.

How much is technical support if I have a problem?

Telephone technical support and email technical support is provided at no charge. NOTE: Technical support calls made to international cellular phones will be billed directly to the customer. These charges do not apply to landline phones in most countries. Exceptions may apply. Incoming calls from any source will not be charged.

Some problems are easy to fix. See our Technical FAQ's page before contacting us to see if your problem is listed.

Tell me more about your company...

5MinutePhoto started as a project to better photo sales after a friend saw on-site printing at a large baseball tournament. Several different combinations of software and hardware were tested and nothing made it very easy. At that point we custom-built software to process the images and share them on the network. This software was basic and did not have any of the fancy features that our current versions bear. We used the software for a while and then tweaked it a little more to fit what we were doing (what we call version 2). About this time, more and more photographers saw what we were doing and how many sales we were doing. People asked where to buy it and we told them we made it. We started selling it to a few photographers and before we knew it, people were asking for other features and version 3 took care of them. The rest is history as every version has been more and more technological and feature packed as directed by suggestions from our customers and other event photography professionals. We still offer a Standard Edition at a low cost that is almost the same as version 2 and 3 with some minor improvements.

Where can I get more in-depth information about the software and on-site printing?

Feel free to download our user manual by going here. You can get an idea of how the software works and what the workflow will be like. The User Manual also includes screen shots of both the Loader and Viewer software. If you are new to onsite printing and viewing with computers, there is a "How To" booklet available by clicking here that was written by the founder of 5MinutePhoto. It has many tips and tricks that will save time and money when getting started. It also lets you know what to expect as an on-site event photographer offering these services. Many things were learned the hard way when we got started. Be ahead of the game by going here and purchasing the "How To" booklet. Many have found it to be priceless!

I don't know much about computers. Do you offer turn-key solutions?

We offer Core and Complete systems to get you started. Each system has 4 Viewing stations and another computer, acting as a server, for loading and storing images. For more information on these systems, click here.